FAQs

Is shipping free?

Yes. Standard shipping is free on all orders shipped within the United States.

When will my order be shipped?

Orders are processed and dispatched on the same business day after payment confirmation. Orders placed after the daily processing cutoff, on weekends, or on public holidays will be shipped on the next business day.

How long will delivery take?

Most orders arrive within 3–5 business days after dispatch. Tracking information will be sent to your email once your order has shipped.

Is payment on your website secure?

Yes. Our checkout is protected by secure encryption and trusted payment processing technology. Your payment information is handled securely and is not stored directly by us.

What is your refund policy?

You may request a refund within 30 days of delivery, provided that the product is unused, unopened, and returned with its original packaging intact.

Due to the high cost of return logistics, customers are responsible for return shipping costs. Please contact our team before sending any item back. We will provide the designated return address and instructions.

How do I request a refund?

Please contact our team through the contact form or chat feature on our website. Include your order number and the reason for your request. Once the returned product is received and inspected, the approved refund will be issued to your original payment method.

What if my order arrives damaged?

If your product arrives damaged, leaking, or unusable, please contact us as soon as possible through our website. Include your order number and clear photos of the product and packaging.

After verification, you may request either a refund or a replacement.

Is payment on your website secure?

Yes. Our checkout is protected by Shopify’s secure payment infrastructure and encrypted technology. Payments are processed through trusted, PCI-compliant payment providers.

We do not have access to your full card number or payment credentials, and we will never ask you to send payment information through email or chat. For your protection, please complete all payments directly through our secure checkout page.